awful service and not very helpfull

i been with Home-connect since November last year, never had problems except the now and then network and speed problems, Then was contacted end of may by another provider that offer me a much better deal then they could, but i phoned in first to see if they can assist me to stay with them as i dont want to move, and here comes the fun part, they said" they can help me they can only offer me a 5% discount" which is sad, and then i ask but i dont want to move as im happy here they the consultant got nasty and said thats how it is and i must just accept it and move over, now that left a bitter taste in my mouth, so now i cancel my account with them and still have to pay R2800 for that aswell??? i didnt want to move but getter a better deal and lower price, and being talk to so unprofessionally this was the cherry on top...they only nice when u pay and dont say anything, awful service from them, this is not how u do business, but seems they make enough money to loose clients, will not recommend them at all, rather do ur homework and find better deals out there then what they can offer