Awful customer service

I've had an awful experience over the last two months in attempting to sort out an administrative issue with my billing.

I’ve been assisted by at least three different “support consultants”, that I can recall, who have still not been able to address my fairly simple request. The issue just remains unresolved until I bring it up again when I receive my billing.

I have asked for my request to be escalated to a senior advisor/manager as it appears this issue maybe a bit too complicated for the support consultants.

This request also remains simply ignored.

Awful, awful customer service.