Awful, Atrocious New Customer Onboarding.

Rare is the company that makes it incredibly hard for you to become a customer.

A week after switching from my previous provider, my application is still being “processed”. I’ve tried calling. Itself, a four part odyssey. The first two times, I’ve held an average of 30 mins, only for the line to drop into nothing. The third time I managed to speak to someone in “reception”, who logged a ticked for my line activation. The ticket was then closed, mysteriously. The fourth time, after the usual 30 mins, I gave up on life. So here I am, a week later. Still unconnected during a lock down. Attempting to work off a pocket router, and watching ads and Anaconda reruns on eTV.