LN
Lee N
1 reviews | Active since Apr 2019
16 Jun 2019, 19:38
Awful after sale services. No support once you’ve signed up.
Before I signed up with home connect their service was amazing, they phoned daily to check and see if I needed any information or assistance. The moment I signed up they completely lost interest. Our line speed is always slow. They are billing me for a full 20/20 line, but this is never what is provided. Nobody answers my messages or emails, yet my bill is on time every month, AND I GET INVOICED IN FULL FOR A 20/20 line which is not what I am getting!! Not even close! And nobody is interested in replying to my messages. All I get is a message DAYS later, asking me to submit a ticket. I can’t even get my account cancelled!!!
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Replies (7)0
Replies (7)
Home-Connect's replyOfficial
17 Jun 2019, 10:56Good Day Lee
We have escalated this matter to our Support Team leaders. We apologize for this service as we do not operate like this. One of our team leaders will contact you.
We have escalated this matter to our Support Team leaders. We apologize for this service as we do not operate like this. One of our team leaders will contact you.
Home-Connect's reply17 Jun 2019, 10:56
Official
Good Day Lee
We have escalated this matter to our Support Team leaders. We apologize for this service as we do not operate like this. One of our team leaders will contact you.
We have escalated this matter to our Support Team leaders. We apologize for this service as we do not operate like this. One of our team leaders will contact you.
Home-Connect's replyOfficial
17 Jun 2019, 11:02do you have ab alternative contact number as your number is on voicemail
Home-Connect's reply17 Jun 2019, 11:02
Official
do you have ab alternative contact number as your number is on voicemail
LN
Lee N's updateReviewer Update
17 Jun 2019, 20:25I only have my cell. Might have just been on a call.
LN
Lee N's update17 Jun 2019, 20:25
Reviewer Update
I only have my cell. Might have just been on a call.
Home-Connect's replyOfficial
17 Jun 2019, 20:27They have sent an email and will try again tomorrow
Home-Connect's reply17 Jun 2019, 20:27
Official
They have sent an email and will try again tomorrow
Home-Connect's replyOfficial
19 Jun 2019, 08:42Hi there have you been contacted?
Home-Connect's reply19 Jun 2019, 08:42
Official
Hi there have you been contacted?
LN
Lee N's updateReviewer Update
26 Jul 2019, 14:16We have been contacted. We are still being invoiced for a 20/20 line which we are not receiving. Can I kindly ask that you not ask someone from technical department to contact me, but someone from accounts that is able to adjust our invoice accordingly. Thank you.
LN
Lee N's update26 Jul 2019, 14:16
Reviewer Update
We have been contacted. We are still being invoiced for a 20/20 line which we are not receiving. Can I kindly ask that you not ask someone from technical department to contact me, but someone from accounts that is able to adjust our invoice accordingly. Thank you.
Home-Connect's replyOfficial
26 Jul 2019, 14:34Hi there we will urgently address this and get back to you
Home-Connect's reply26 Jul 2019, 14:34
Official
Hi there we will urgently address this and get back to you