TX
Tsholofelo X
1 reviews | Active since Oct 2023
09 Oct 2023, 16:59
Awful
I don't know what's going on with Home-Connect recently but I have had the worst experience over the last month. I have been trying to move my ONT box but nobody has been able to help make this happen and I don't get any feedback even after calling time and time again. I have decided to cancel my contract but even this seems to be a struggle because someone made a mistake months ago. Seriously unimpressed.
Helpful (0)
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Replies (3)
Home-Connect's replyOfficial
09 Oct 2023, 17:01Dear Tsholofelo, we apologize if we haven't been able to address your problem adequately. Your satisfaction is important to us, and we want to ensure that we resolve any concerns you may have. A senior service agent will be in touch with you shortly. Thank you for your patience, and we look forward to assisting you further. Best regards
Home-Connect's reply09 Oct 2023, 17:01
Official
Dear Tsholofelo, we apologize if we haven't been able to address your problem adequately. Your satisfaction is important to us, and we want to ensure that we resolve any concerns you may have. A senior service agent will be in touch with you shortly. Thank you for your patience, and we look forward to assisting you further. Best regards
Home-Connect's replyOfficial
10 Oct 2023, 10:30Thank you for your feedback, Tsholofelo. An agent will be in contact with you.
Home-Connect's reply10 Oct 2023, 10:30
Official
Thank you for your feedback, Tsholofelo. An agent will be in contact with you.
TX
Tsholofelo X's updateReviewer Update
04 Jan 2024, 07:48I eventually managed to cancel my contract but HomeConnect continues to debit my account even after sending me an email to confirm that my contract has been successfully cancelled. I can’t get through to the accounts department to try and get this sorted as the line rings forever!
TX
Tsholofelo X's update04 Jan 2024, 07:48
Reviewer Update
I eventually managed to cancel my contract but HomeConnect continues to debit my account even after sending me an email to confirm that my contract has been successfully cancelled. I can’t get through to the accounts department to try and get this sorted as the line rings forever!