Avoid Home Connect: Poor Service and No Accountability

Honestly, Home Connect has been one of the worst service experiences I’ve had. Their customer service is extremely poor , there are no follow-ups, no urgency, and absolutely no accountability. Once you’ve signed up, you’re essentially left on your own.

The WiFi service is unreliable and consistently frustrating, with ongoing issues and little to no meaningful support. Trying to get help feels pointless, as calls and queries are either ignored or go nowhere.

When problems are raised, the company avoids responsibility and shifts the blame onto the customer. Nothing is ever acknowledged as their fault.

I strongly recommend looking at alternative providers. There are far better companies that actually value their customers. Stay away from Home Connect, especially before getting locked into a 12-month contract , the poor service continues with no real support once you’re committed.