Assistance Needed

Dear Home-Connect Fibre Support Team,

I trust this message finds you well. My name is Customer, and I have been attempting to reach out to your team regarding my pay-as-you-go month-to-month plan both through email and your assistant support on WhatsApp, unfortunately with no success.

I would like to bring to your attention my ongoing concern, as outlined in my previous emails and the quoted correspondence below. The primary issue is the consistently shifting payment dates for my 30-day once-off contract, making it challenging for me to align with my monthly salary, which is received on the 15th of each month.

I have made every effort to communicate my situation and seek assistance, but the responses I have received so far have not provided a viable solution. I am reaching out once again in the hope that we can work together to find a resolution.

I understand that the nature of my contract is a 30-day arrangement, and I appreciate your clarification on that matter. However, considering my financial situation and the inflexibility of the current payment schedule, I am seeking your assistance in exploring alternative options. Specifically, I would like to discuss the possibility of adjusting the billing dates to better align with my salary schedule or, alternatively, obtaining guidance on the cancellation process without the risk of my fiber connection being terminated before my prepaid period expires on January 14th.

I have concerns about the potential disruption of service if I choose to cancel, given that I have already paid in advance until the mentioned date. Your guidance on the effective date of cancellation and any steps I should take to avoid any interruption in service would be highly appreciated.

I understand that you may have limitations in reaching me via phone during regular working hours due to my schedule. Therefore, I kindly request that our communication be continued via email, as you have done previously.

Thank you for your attention to this matter. I am hopeful that we can find a mutually beneficial solution to ensure the seamless continuation of my service or a smooth cancellation process.

Best regards, customer