As soon as I had send an email I received a phone call from PHUMELELA *** he explained why my connection was down and that he would report it to the service provider

Dear Esther, Thank you for reaching out to us regarding the recent issue with your connection. I'm glad to hear that the problem was resolved quickly after you contacted us. We understand how frustrating it can be to experience a disruption in your service, and I apologize for any inconvenience it may have caused. Our team works diligently to address and resolve these issues as soon as possible. It's great to hear that our representative, PHUMELELA, promptly reached out to you and provided an explanation for the connection downtime. If you encounter any further difficulties or have any other questions, please don't hesitate to contact us. We are here to assist you. Thank you for choosing Home-Connect. We appreciate your patience and understanding. Best regards, Home-Connect Customer Service