KR
Kyle R
1 reviews | Active since Aug 2023
11 Aug 2023, 15:27
As an ISP, they cannot every reply to an email timeously
As an ISP, they cannot every reply to an email timeously. It has taken over two weeks to get our internet connected despite constant tickets, emails and phone calls. Only upon threats of changing our ISP was someone spurred into action. Having used their service for the past two years, prior to changing location, the actual internet provision service was fine.
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Home-Connect's replyOfficial
11 Aug 2023, 15:37Dear Kyle, We apologize for the delay in getting your internet connection set up and for any inconvenience this may have caused. Our main goal is to provide efficient and timely service, and I understand your frustration with the situation.We assure you that we value your business and are committed to resolving this issue as quickly as possible. I have escalated your case to our technical team, who will prioritize your request and work diligently to get your internet connection activated. Once again, I sincerely apologize for the inconvenience caused, and I appreciate your patience and understanding. If you have any further questions or concerns, please do not hesitate to reach out to us.
Home-Connect's reply11 Aug 2023, 15:37
Official
Dear Kyle, We apologize for the delay in getting your internet connection set up and for any inconvenience this may have caused. Our main goal is to provide efficient and timely service, and I understand your frustration with the situation.We assure you that we value your business and are committed to resolving this issue as quickly as possible. I have escalated your case to our technical team, who will prioritize your request and work diligently to get your internet connection activated. Once again, I sincerely apologize for the inconvenience caused, and I appreciate your patience and understanding. If you have any further questions or concerns, please do not hesitate to reach out to us.