1 reviews | Active since Aug 2016
Application Process - Very poor customer service and communication
<p>App**** on the 29th March. </p> <p>Was given a wait period of 2-4 weeks for the main reason that MetroFibre takes a while to do their install. MetroFibre was quick in their response (installed ONT 11 April).</p> <p>Home-Connect sucks at communication and customer service.</p> <p>Called many times and was told they would call back but they did not. <br />Called on the 3rd May and their was still no progress on my application. </p> <p>I have had to drive every step of the application process with phone calls to Sheruna.</p> <p>Home-Connect is not a company I want to do business with. </p> <p> </p> <p>Please cancel my application. </p>
Good Day Mr Daniels,
Thank you for bringing this matter to our attention.
Management will be contacting you shortly.
Kind Regards Home-Connect
Good Day Mr Daniels,
Thank you for bringing this matter to our attention.
Management will be contacting you shortly.
Kind Regards Home-Connect
Good Day Mr Daniels,
Thank you for bringing this matter to our attention.
Management will be contacting you shortly.
Kind Regards Home-Connect
Good Day Mr Daniels,
Thank you for bringing this matter to our attention.
Management will be contacting you shortly.
Kind Regards Home-Connect
I increased the rating after I received a response, however my service has currently been down for 6 days with no resolution. Hello Peter doesnt allow me to downgrade but I would return the rating back to 1 star.
I increased the rating after I received a response, however my service has currently been down for 6 days with no resolution. Hello Peter doesnt allow me to downgrade but I would return the rating back to 1 star.
Hi please can you send your contact details so I can get Management to call you
Hi please can you send your contact details so I can get Management to call you
