ED
Edwin D

1 reviews | Active since Aug 2016

04 May 2017, 15:07

Application Process - Very poor customer service and communication

<p>App**** on the 29th March. </p> <p>Was given a wait period of 2-4 weeks for the main reason that MetroFibre takes a while to do their install. MetroFibre was quick in their response (installed ONT 11 April).</p> <p>Home-Connect sucks at communication and customer service.</p> <p>Called many times and was told they would call back but they did not. <br />Called on the 3rd May and their was still no progress on my application. </p> <p>I have had to drive every step of the application process with phone calls to Sheruna.</p> <p>Home-Connect is not a company I want to do business with. </p> <p> </p> <p>Please cancel my application. </p>

0
Replies (4)
Home-Connect
Home-Connect's reply04 May 2017, 15:47
Official

Good Day Mr Daniels,

Thank you for bringing this matter to our attention.

Management will be contacting you shortly.

Kind Regards Home-Connect

Home-Connect
Home-Connect's reply04 May 2017, 15:48
Official

Good Day Mr Daniels,

Thank you for bringing this matter to our attention.

Management will be contacting you shortly.

Kind Regards Home-Connect

ED
Edwin D's update17 May 2017, 10:49
Reviewer Update

I increased the rating after I received a response, however my service has currently been down for 6 days with no resolution. Hello Peter doesnt allow me to downgrade but I would return the rating back to 1 star.

Home-Connect
Home-Connect's reply17 May 2017, 14:23
Official

Hi please can you send your contact details so I can get Management to call you