Appealing Service

I had requested for my fibre to moved from my old address to a new address. A technician was dispatched on the 27 May 2024 and arrived at 8am. By 12:00, the technician could not get the connection right and left my premises to do another job. The technician advised that he would return in 2 hours. After a few phone calls to the technician, he arrived at 15:45. He continued to try to fix the problem, while also drilling holes and making my freshly painted apartment dirty. The technician left at 16h30 and advised that I will have the fibre connected in an hour. At 20h00 I messaged the technician to inform him that I do not have fibre.

The technician arrived the next morning 28 May 2024 at 8h30 with another technician. They ********** the installation that was done the previous day and re-installed the lines and advised that I will have connection the same day. I was not connected. I called the call centre support and was informed that Vumatel is responsible for the activation and that I have to wait. I spoke to a call centre team leader by the name of Muzi, who could not help. My contract is with Home Connect.

I called again on the 30 May 2024 and cannot get any assistance from anyone. In the meantime, I am still paying for 100 download and 100 upload fibre that I have no access to.

It is almost the end of the day on the 30 May 2024 and still no response from anyone.

I have requested to speak to a manager and was informed they are unavailable and in meetings.

To make matters worse, Home connect advised that if I want to cancel, I must give 30 days' notice. My point is 30 days' notice to what service/fibre that I do not have.

I would never recommend Home Connect to anyone. They have been the by far the worst organisation that I have ever had to deal with.