Appauling service levels, its just distasteful

My name is Oscar Monama, let me begin with the service levels I been recently getting. A few weeks ago, a former client asked me if I can recommend a fibre service provider as the cost of data was getting too much since he is in the process of opening up an establishment. I searched for the address on 3 other service providers and it didnt pop up, then when I log on Home Connect the name of the place appears and then I subsequently just order for the address, now in my mind I'm assuming 2 different addresses thus 2 different invoices as mine get paid after the 21st, fastforward, March I get an sms I owe R902, around the 4 or 5th I get a notice that my services will be terminated, I send an email to elaborate how I owe R902 and why isnt the bill split because its 2 different houses.

Here is my message I still havent received any feedback regarding this, except a call that it was possible, this morning (Monday 13th) I woke up to my account being suspended, only to be informed something way different to the attached message i GOT FROM YOU, so you act against your own instructions, you give me a notice period and do something way different. That's dishonesty.

1. I requested to split the 2 accounts, which hasnt been done yet, as I did specify that its 2 addresses, if I have an telkom account on one house and another at the other house, its not right to put them under one account, that is lazy administration, these are 2 different installations so why put them under one bill, and have the other one compromise the other.

2. I never signed up nor agreed for a 12 month contract, nor was I informed, I bought a car, and the consultant sat me down and explained what I am signing up for, as its my right to know and understand the terms and conditions, clearly that is not how you guys operate, you guys operate like a trap house trapping people and later pulling such stunts informing them of penalty fees, etc, that they were not aware of.

3. The funds paid were for my 1st address my main, the second one has its own owners that I was helping out since I have enjoyed a great service from you guys which right now I'm truly not impressed. So he is what I need you guys to do, revert back to regarding this matter. Because I have people that work at home and use Fibre and obviously don't have R902 lying around, as I have explained my issues with what has transpired. Please revert back if some pro-rata payment can be done let it be reasonable, keep these account separate. It's your system and as I client that's not something you can make my problem.

I got a call from Markham, a manager, who alerted me to have spoken to the director, and I was told im accountable for R902, cool its my fault that they have lazy administration as part of their policies. which is fine, I was instructed to perform a transfer of account, I went to their site it doesnt allow me in, I am typing this at working space, and still their site doesnt allow access to my account.

I feel like Home connect is deliberately holding me hostage to pay this R902, of which I have paid R500 yesterday the 14th March, sent numerous email to Markham to get back to me, still today nothing, maybe if I was a different race this would have been resolved quicker, I find this treatment undermining and distasteful and promise to even escalate this matter further if I dont get any joy out of it, because how is it that I ask them to split my invoice then they suspend my account the very same day, that is some underhand coniving move, its pathetic.

Bottom line its my money and I work hard for it and this isnt the first time I had to escalate matters with home connect, last year they increased their prices with no communication whatsoever, i was in a groove of setting up and automatic payment of the account, I got a notice that my account is suspended, I check my payments, they were paid religously, only to find out 3 month ago they increased their prices so there is R300 outstanding, I went mad and livid at them.

I am a consumer who knows his rights and I am willing to bring a Home Connect to its knees if I have to, I will reseacch and find out what other alternative actions I can take to prove my point.

Thank you