Appalling Service(Lack thereof) from Home-Connect

Going through the numerous 1 star reviews should be an indication of the service (or lack thereof) that you provide, I have no idea where to start, I have lost track of all the cases logged via customer support and the escalations department. I understand as a client when certain issues are beyond your control e.g. Vumatel outage for cable breakages or repairs, but seriously i expect basic communication from YOU my ISP, i am not Vumatel's client, i'm yours (for not much longer), I pay you in advance as per my contract, i have had approximately 20 days of uninterrupted service in March, yet you have been paid IN ADVANCE, yet now that i want to cancel my subscription with you i have to wait another 30 days for this to happen????? my new ISP wants to activate my service but can't coz you Home-Connect is holding me ransom for a service im not receiving?????? Not one return debit order since inception, not once have you had to run after me for monies due to you, yet for the last couple of outages i had to purchase my own data and not just for a couple of hours or even a day, lets recap, your major outages in March lasted for more than 4 days every time! Your customer service call centre honestly have no idea what their job description entails! Please cancel my subscription and release my line to my new ISP!!!!