Appalling Service - Home Connect actually don’t care

What a terrible start to this relationship. It has been 3 days and we yet without any wifi connection. Every time I follow up I am met with a cold response and no offer for further assistance with a follow-up from Vumatel who are supposedly meant to finalise this. The initial report is that the activation failed initially. Home Connect assumed my ONT box was off and rhe story I was told was they needed to confirm it was on. None of them ever mentioned having made contact with Vumatel to check why the activation was rejected just assumptions. The activation was only logged on the 2nd of May. So basically, I have endured a holiday and now a weekend with no connection with no idea when my situation will be fixed. Through it all not once has anyone apologised for the delay nor offered to follow up with Vumatel. It honestly comes across as though they’re all so tired and could not care at all what happens to their customers. I regret moving my ISP providers if this is the kind of service I am receiving now before I’m even connected.