APPALLING SERVICE FROM HOME CONNECT

After three years as a loyal customer, I’m shocked at how little Home Connect values its clients. I requested a simple fibre line move, and it’s now been a full week with absolutely no progress. The very first customer service agent assured me the move would be done as soon as the previous tenant cancelled their services — not “weeks later,” not “maybe,” not “we’ll see.”

Since then, every interaction has been a waste of time. No one gives real answers. Every agent repeats the same scripted promise: “We’ll call you back.” Not one call ever comes. Instead of taking responsibility, they keep blaming operations and Frogfoot as if passing responsibility is the same as solving the problem.

Three years of loyalty clearly means nothing. My business is not important to them, and they’ve made that completely obvious.

If you’re thinking about signing up with Home Connect — don’t. The minute you need actual support, you’ll be stuck in the same loop of excuses, delays, and silence. Their service is unreliable, their communication is nonexistent, and their accountability is zero.

Save yourself the frustration and go with a provider that actually cares.