nM
nkosana M
1 reviews | Active since Feb 2011
05 Jul 2024, 14:58
Appalling service
The standards are on the floor, the customer service is beyond poor.
I have been waiting for an activation since the 2nd of July and everyday the 24 to 72 hours activation time keeps resetting. It was 24 to 72 on the Wednesday the 3rd and today Friday the 5 of July the activation time is still 24 to 72 hours. And everyday I keep hearing about Vumatel needing to do something, and yet the Vumatel-Homeconnect relationship is managed by them.
The whatsApp line doesn't work, the diagnosis mobile app show that an agent is connected and doing something yet there is absolutely nothing happening.
The standards are beyond appalling
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Home-Connect's replyOfficial
05 Jul 2024, 15:06Dear Nkosana, Thank you for reaching out to us regarding the ongoing delay in the activation of your service. I sincerely apologize for the inconvenience and frustration this has caused you. I understand your concerns about the constantly resetting activation time frame and the lack of progress in resolving the issue. Rest assured, an agent will contact you shortly to assist.
Home-Connect's reply05 Jul 2024, 15:06
Official
Dear Nkosana, Thank you for reaching out to us regarding the ongoing delay in the activation of your service. I sincerely apologize for the inconvenience and frustration this has caused you. I understand your concerns about the constantly resetting activation time frame and the lack of progress in resolving the issue. Rest assured, an agent will contact you shortly to assist.