Appalling service

I am an essential staff during the lockdown period. I have requested for Home connect fibre connection to work from home so I will not be in harm's way of the coronavirus as it reaches its climax. I have been following up with Lynthis and Gerald whom have assured me connection Monday 30th March, however nothing received till date. I have phoned today and was told the case is marked as resolved. Further delays are putting my work at risk and a potential to earn income as I am a contractor paid by the hour. I am unable to work due to Home connect and Vumatel poor poor service.