Appalling service and rude agents

I requested for Fibre to be installed in my residence for the 1st of December home connect advised me that they can't do it becasue there's an active line and they need my lease agreement which I sent a week ago with all information they requested. Now they tell me they want it because metro Fibre requested it even though I already sent it to them! So I have to now wait 3-5 working days for them to get feedback once that is done if they have availability 7-10 working days to install an ONT which I asked if I could do now but they refused then I still have to wait for the line to be activated! So a whole month without Fibre! The agents that call are rude and arrogant and have no telephone etiquette

I am so disappointed with home-connect being a customer with them for years and this is how they treat their customers they will not try and assist and get this resolve but I must sit without Fibre for 1 whole month due to their incompetence