APPALLING SERVICE

First word that comes to mind is, appalling. Appalling service. I started off with a bill of R500, which has now gone to R2400 for internet I have NEVER had. Being handed over and bad on my name, for something I NEVER HAD, NOT one day of internet provided by them, but must pay. Every single time you talk to someone new, NO ONE has the same story. I AM so tired of asking to cancel, I don't have your internet. This has been communicated to agents, this has been whatsapped this has been emailed. YET this morning at 05:34 (IN THE MORNING might I add) i get this threatening message, YET AGAIN : Dear Elsie, Your Home Connect debit order of 2402.00 was returned on 2025-12-03. Kindly arrange EFT payment within 2 days of this notice to avoid suspension of your services. Banking details for EFT payment: Home-Connect, FNB, Acct No: ***8, Branch 257 255, Reference EMPE001. Regards ***, Please note that you will be charged a R10.00 penalty fee for failing your debit order.

I am going to place this complaint on every sight that I can find until this is cancelled and my name is cleared. I will NOT be held Liable for a service NEVER RECEIVED!!!!! Please note, DO NOT respond with an agent will contact me, I AM DONE talking to people and getting nowhere.