1 reviews | Active since Feb 2016
Appalling , Pathetic, Useless , ****tiest company to have to deal with
Never had a problem with Vumatel or the ISP Home connect until I moved to an area that had no fibre and phoned in to ask what my options are ...Can I switch to LTE or what are my options . I was told that my services had to be cancelled . I went onto the website ,there was already a cancellation in place for the 01 Feb from my phone call hence there was nothing more that I could do . Come 1 February and my account was debited ... 25 days later Im still waiting for my refund . Log back onto the website : says account activated . Vuma says home connect debits ...Home connect says Vuma debits and that is the run around story . I have called in every 2 days Im being told its been escalated to senior ....Like really this long . Today I received a whatsapp message stating that the refund could take up to 8 weeks . The 1 March is in a few days Im just waiting to see what happens there now
On behalf of Home Connect, I want to sincerely apologize for the negative experience that you had with our customer service team. I understand that our team was not helpful in resolving your issue and didn’t provide the level of service that you’ve come to expect.
Please expect a call from one of our agents to assist.
On behalf of Home Connect, I want to sincerely apologize for the negative experience that you had with our customer service team. I understand that our team was not helpful in resolving your issue and didn’t provide the level of service that you’ve come to expect.
Please expect a call from one of our agents to assist.
nothing has changed your service stick sucks
nothing has changed your service stick sucks