KG
Kennedy G

1 reviews | Active since Jun 2014

26 Nov 2022, 12:02

Appalling pathetic service.

My service has been down for over a week, they’re struggling with basic service and will give unending empty promises. It’s not worth the money I pay for it. Theyre consultants have an attitude and don’t care for cancellations either. They can’t send a technician to fix my fibre and I’ve already paid for that external service provider to fix the fibre. Useless company, I’m deforest switching.

0
Replies (5)
Home-Connect
Home-Connect's reply26 Nov 2022, 12:20
Official
Dear Kennedy,

Thank you for reaching out to Home-Connect, one of our agents will be in touch with you.
Regards
Home-Connect 
KG
Kennedy G's update28 Nov 2022, 10:05
Reviewer Update
Another day, service still not received. This is the worst customer service experience. It’s non-existent!
Home-Connect
Home-Connect's reply28 Nov 2022, 10:11
Official
Good day Kennedy

Apologies for the inconvenience. Please expect a call from one of our escalations agents. 

Kind Regards
Home-Connect
KG
Kennedy G's update28 Nov 2022, 18:08
Reviewer Update
Cross patch done to my line, they connected the wrong house to my fibre, terrible service seems to be the order of the day. 🤬
Home-Connect
Home-Connect's reply29 Nov 2022, 08:02
Official
Good day Kennedy

Apologies for the incovenicne. We believe that a Escalations agent is actively working on resolving your query. 

Kind Regards
Home-Connect