Appalling ISP!

Truly the worst internet provider out there.

I have a 50mbps line but I get about half that if I'm lucky.

I've been having issues with my wifi for about 6 months now. I've logged over 50 tickets because most tickets are just ignored and are still open.

The tickets that do get responded to have the same generic responses, if you're lucky enough to have someone actually do their job and reach out to you!

The support agent usually says they're going to troubleshoot the issue over the phone, they spend a few minutes on the phone and change a few router settings and then they tell you that everything is now perfect and the issue won't happen again and that they'll drop you an email so you can reach out if it does occur again.

The issue most definitely will happen again however they never drop you an email and on the very rare occasion that they do, they never respond to your follow up emails asking for help!

All in all, Home-Connect is a truly pathetic ISP with unbelievably *********** support agents who couldn't care less about customer care!

If you want appalling service, go with Home-Connect!!