Appalling Customer Service & Total Lack of Accountability

I have been completely without internet for 8 days with Home Connect, and their customer service has been shocking. I have phoned them every single day, yet nothing gets resolved.Their communication is terrible—they constantly promise to call back, forcing me to cancel my own appointments to be available, only for them to ignore the commitment and call the next day. They tried to blame Frogfoot, but Frogfoot actually came out physically, replaced the unit, and proved the issue wasn't on their end. Meanwhile, Home Connect just runs the exact same useless checks every day without fixing the actual problem.I would highly recommend avoiding Home Connect. Their poor customer service and lack of accountability are completely unacceptable.