Appalling Customer Service from Home-Connect

Appalling service from Cipher Wave (Home-Connect) and Vumatel. I am supposed to be on the 20mb x 2mb uncapped package but these are the internet speeds that I have been subjected to for over a month now despite the numerous calls which I have made to them and alleged escalations to senior management and technicians, nothing has been done to address my query or to bring about any positive change! All they ever do is promise to come back to me but that never happens! I am appealing to all my friends whom I have referred to this horrible service to cancel their subscription and to those who were intending on signing up to stay as far away from the above mentioned service providers as it clearly appears that they are chasing after profit but are not even concerned for one second about the service which they offer to their loyal paying customers.