Appalling Customer Service and Infringement of Rights - Considering Legal Action

I am writing to express my outrage and disappointment at the appalling customer service I received from Home Connect. My experience has been marred by incompetence, neglect, and a blatant disregard for my rights as a customer.

On January 29th, 2025, I submitted an application for fibre, requesting activation by February 1st, 2025, due to work requirements. Despite the application being approved, I was informed that the previous tenant's active line would delay my activation until March 1st, 2025.

After multiple calls and escalations, I was finally assisted by a tech team member who temporarily resolved the issue. However, on February 10th, 2025, the line was deactivated without warning, leaving me without internet and no recourse.

The lack of communication, empathy, and accountability from Home Connect's customer service and operations team has been staggering. I was told that rights of clients matter that that of mine as a non-paying customer - basically insignificant, and that I had to wait. This is unacceptable.

The emotional distress, financial constraints, and potential job loss caused by Home Connect's negligence are substantial. I am considering taking legal action to protect my rights and seek compensation for the harm caused.

I warn potential customers to beware of Home Connect's subpar service and disregard for customer rights. Until they demonstrate significant improvements, I would advise against using their services.