AP
Anthony P
1 reviews | Active since Jun 2009
05 Nov 2025, 08:28
Appalling customer service.
FTTH [#***] [LBDTAI0] [LBJB836]
Home Connect customer service is absolutely appalling.
I have been trying for over two weeks to get Home Connect to activate a connection with Open Serve.
Yesterday was the final straw when I was promised a call back from the customer service center after I had already raised an issue with sales. The sales representative I dealt with was also extremely unhelpful.
I would like this to be addressed with senior management, I would like the full records of correspondence as to why the service is so poor.
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Replies (2)0
Replies (2)
Home-Connect's replyOfficial
05 Nov 2025, 08:31 Dear Valued Client, thank you for your feedback. We apologize for any inconvenience an agent will contact you shortly to assist
Home-Connect's reply05 Nov 2025, 08:31
Official
Dear Valued Client, thank you for your feedback. We apologize for any inconvenience an agent will contact you shortly to assist
AP
Anthony P's updateReviewer Update
11 Nov 2025, 13:57Dear Home Connect.
I received communication from HelloPeter's Customer Service Support team stating that you are disputing my comment and claiming it as false.
I have advised HelloPeter that my complaint is 100% accurate and was acknowledged by your company verbally by the phone call I received this morning with the apology.
I have yet to be contacted by your senior management as requested more than once.
I received communication from HelloPeter's Customer Service Support team stating that you are disputing my comment and claiming it as false.
I have advised HelloPeter that my complaint is 100% accurate and was acknowledged by your company verbally by the phone call I received this morning with the apology.
I have yet to be contacted by your senior management as requested more than once.
AP
Anthony P's update11 Nov 2025, 13:57
Reviewer Update
Dear Home Connect.
I received communication from HelloPeter's Customer Service Support team stating that you are disputing my comment and claiming it as false.
I have advised HelloPeter that my complaint is 100% accurate and was acknowledged by your company verbally by the phone call I received this morning with the apology.
I have yet to be contacted by your senior management as requested more than once.
I received communication from HelloPeter's Customer Service Support team stating that you are disputing my comment and claiming it as false.
I have advised HelloPeter that my complaint is 100% accurate and was acknowledged by your company verbally by the phone call I received this morning with the apology.
I have yet to be contacted by your senior management as requested more than once.