TC
Taelo Chock'sta
1 reviews | Active since Mar 2018
01 Apr 2022, 04:44
Appalling customer service
I sent an email requesting to change my wifi password on the 30/03/2022 at 07:03am. They keep saying they changed it and which is not true. So now they stopped responding to my emails and my request is not done. Ticket number:[#159141] [1BLIOB8] [1BNINQJ] [1BPFIUQ] [1BQCATB] [1BQCJNK]
Helpful (0)
Replies (3)0
Replies (3)
Home-Connect's replyOfficial
01 Apr 2022, 07:44Good day Taelo.
We would like to take this opportunity to apologise for the experience you have had with Home Connect. We pride ourselves on great customer service and we are disappointed to hear about your experience.
Please note that we are taking measures to ensure that the above experience does not happen again.
Please expect a call from one of our agents.
Kind Regards
We would like to take this opportunity to apologise for the experience you have had with Home Connect. We pride ourselves on great customer service and we are disappointed to hear about your experience.
Please note that we are taking measures to ensure that the above experience does not happen again.
Please expect a call from one of our agents.
Kind Regards
Home-Connect's reply01 Apr 2022, 07:44
Official
Good day Taelo.
We would like to take this opportunity to apologise for the experience you have had with Home Connect. We pride ourselves on great customer service and we are disappointed to hear about your experience.
Please note that we are taking measures to ensure that the above experience does not happen again.
Please expect a call from one of our agents.
Kind Regards
We would like to take this opportunity to apologise for the experience you have had with Home Connect. We pride ourselves on great customer service and we are disappointed to hear about your experience.
Please note that we are taking measures to ensure that the above experience does not happen again.
Please expect a call from one of our agents.
Kind Regards
TC
Taelo Chock'sta's updateReviewer Update
03 Apr 2022, 17:13Good day
I got a call (around 13:15pm) from Princess who said she managed to changed my password and it will be effective after 2Hrs. I’m still sitting with the same problem. Today (03/04/2022) a technician from Vuma came to my to fix faulty optical fibre terminal, I didn’t report a faulty terminal. If you can’t resolve my request by close of business tomorrow can we cancel the service and refund me back my money.
I got a call (around 13:15pm) from Princess who said she managed to changed my password and it will be effective after 2Hrs. I’m still sitting with the same problem. Today (03/04/2022) a technician from Vuma came to my to fix faulty optical fibre terminal, I didn’t report a faulty terminal. If you can’t resolve my request by close of business tomorrow can we cancel the service and refund me back my money.
TC
Taelo Chock'sta's update03 Apr 2022, 17:13
Reviewer Update
Good day
I got a call (around 13:15pm) from Princess who said she managed to changed my password and it will be effective after 2Hrs. I’m still sitting with the same problem. Today (03/04/2022) a technician from Vuma came to my to fix faulty optical fibre terminal, I didn’t report a faulty terminal. If you can’t resolve my request by close of business tomorrow can we cancel the service and refund me back my money.
I got a call (around 13:15pm) from Princess who said she managed to changed my password and it will be effective after 2Hrs. I’m still sitting with the same problem. Today (03/04/2022) a technician from Vuma came to my to fix faulty optical fibre terminal, I didn’t report a faulty terminal. If you can’t resolve my request by close of business tomorrow can we cancel the service and refund me back my money.
Home-Connect's replyOfficial
03 Apr 2022, 17:27Good Day Taelo. We apologize for the inconvenience an agent will be in contact with you. Kind Regards
Home-Connect's reply03 Apr 2022, 17:27
Official
Good Day Taelo. We apologize for the inconvenience an agent will be in contact with you. Kind Regards