Apalling service

Absolutely horrible service for the past 8 days. On the 11th of June, I made a payment for my Vuma reach fibre line via Easypay. I spent the next 4 days from then speaking to several people from your customer services department trying to get my line activated, with no success. No one could tell me exactly what the problem was, except to say "we will escalate to Vumatel" even a team leader named Muzi Gumede failed to help after having identified the issue as being a result of my Easypay number not being linked to the correct order, that's the same Easypay number that was GIVEN to me by an agent named Sandile.

After almost a week of back and forth with home connect to try resolve the issue, and having people promising to call me back and not doing so, as well as the "escalations" department which failed desimally to provide any assistance, I eventually decided to cancel my account with Home connect on the 14th of June. To this day, I am unable to migrate my line to a different ISP because Home connect has not released my address, and no one is able to give me a proper reason.

Please step in and assist me with this at your soonest. I have no idea why I am being held hostage by a service provider who has failed to provide me with any service

All I want is to move on to an ISP of my choice, and for my recent payment to be refunded to me.