ST
Sipho T
1 reviews | Active since Jan 2012
06 Nov 2023, 14:23
Angry customer
I'm very disappointed with this company as I'm paying my account on time but for some reason my account has been disconnected, since Friday I've been trying to get it reconnected with no luck, we've been sent from pillar to post. Customer code: ZW0101 ***
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Replies (2)
Home-Connect's replyOfficial
06 Nov 2023, 19:03Dear Customer, we apologize if we haven't been able to address your problem adequately. Your satisfaction is important to us, and we want to ensure that we resolve any concerns you may have. A senior service agent will be in touch with you shortly. Thank you for your patience, and we look forward to assisting you further. Best regards
Home-Connect's reply06 Nov 2023, 19:03
Official
Dear Customer, we apologize if we haven't been able to address your problem adequately. Your satisfaction is important to us, and we want to ensure that we resolve any concerns you may have. A senior service agent will be in touch with you shortly. Thank you for your patience, and we look forward to assisting you further. Best regards
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Sipho T's updateReviewer Update
07 Nov 2023, 07:55@Home-Connect kindly note that your so called senior service agent called me without having full facts, when I ask questions she doesn't have answers and she was impatient as well.
All I wanted to know Is the following:
1. Why was my network disconnected and had to provide proof of payment while payment was made before month-end?
2. Why was my login details changed, and also why cant I manage my profile and have to call you when I need to change the password?
3. What is the monthly date to pay my account incase it was the issue for all this?
All I wanted to know Is the following:
1. Why was my network disconnected and had to provide proof of payment while payment was made before month-end?
2. Why was my login details changed, and also why cant I manage my profile and have to call you when I need to change the password?
3. What is the monthly date to pay my account incase it was the issue for all this?
ST
Sipho T's update07 Nov 2023, 07:55
Reviewer Update
@Home-Connect kindly note that your so called senior service agent called me without having full facts, when I ask questions she doesn't have answers and she was impatient as well.
All I wanted to know Is the following:
1. Why was my network disconnected and had to provide proof of payment while payment was made before month-end?
2. Why was my login details changed, and also why cant I manage my profile and have to call you when I need to change the password?
3. What is the monthly date to pay my account incase it was the issue for all this?
All I wanted to know Is the following:
1. Why was my network disconnected and had to provide proof of payment while payment was made before month-end?
2. Why was my login details changed, and also why cant I manage my profile and have to call you when I need to change the password?
3. What is the monthly date to pay my account incase it was the issue for all this?