Amy saved the day

Honestly at first I thought this was gonna be negative. I had an enquiry as to why my package (customer for nearly 2 years now) was more expensive that the package they offered to new customers.

I was informed that they made the change, but never thought to contact me. My contract was R1109 and the new one was R998.

Now mad at this, I contacted them to rectify this issue. The emails were scarce and I ended up CC'ing all the emails I could get to finally reach someone who helped. This is when someone from HC contacted me and told me the reason for the discrepancy.

I told him I'm unsatisfied and he said that it would take either me upgrading to a faster like for 90 rand more (which is about the opposite reason I had a problem) or to downgrade and upgrade to my original line. This is completely unacceptable as this wasn't my problem, and they should facilitate the service to do this without me jumping through hoops.

After this I had serious reconsiderations about staying with them, to the point I got different quotes.

Then I tried their Whatsapp line. The lady who assisted me there, was Amy. Amy was epic, in a manner of 10 min, the charges to my account was back to normal.

How hard was this to do from the get go?

Home-Connect, I've had nothing but good experiences from you. Please don't muck it up.

Also if you make changes to package costs INFORM YOUR CUSTOMERS. It may not be a lot, but it stacks and the end of the day, your old steadfast clients are burned because of your negligence.

I should've honestly asked for a backcharge from the point they changed the contract to be cheaper, but we all know the miles of steps that takes. If you ever decide to do so, please credit my and all other clients accounts with the amounts you essentially overcharged them.