*********** agents

I made R380 eft on 27 April 2023 and I contacted home connect stating I did an eft they told me my eft will take a few days to reflect I waiting but wasn't reconnected eventually I made a payment via the app which I should have done in the first place this payment was made on 5 May 2023 I contacted the WhatsApp number in June and I spoke to a guy who asked me to send through the details he assured me that they will not debit the next month. But they did I contacted them on the 29 August spoke to Hendrieta who insured me this will be rectified and told to do a review on hello Peter for her phoned me back to instruct me how to do this review what a con that was cause she never go back to me. I contacted them again yesterday and asked for Hendrieta how conveniently she was on leave. I spoke to Babalwa explained the who situation again she said she has the emails and will give me feedback after 2pm no feedback or call came as I requested her to send it to me in writing. Today I contacted them again and spoke to Naveshan who's response was " Please note that I have escalated this matter to my senior to get this matter resolved." Does it take 4months to resolve this what on earth where the other 3agents doing in the mean time ?? I need my refund