TC
Tman C
1 reviews | Active since Aug 2016
22 Jan 2021, 15:30
AG*** Pending application.
AG*** - What is happening to my application? Home-connect keeps on sending me an email to provide cancellation letter of my current ISP. I have been telling them that i do not have any current ISP but they insist that i should provide cancellation proof before they can assist me. Can someone please assist me with this matter
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Replies (4)0
Replies (4)
Home-Connect's replyOfficial
22 Jan 2021, 15:33Good day , Thank you for contacting Home-Connect . We are sorry to hear that you are having an unpleasant experience with the Home-Connect operations department. Please confirm your ticket number logged, and your customer account details so that we may escalate the matter for you. Our Operations team will be in touch to rectify the matter.
Please note that we are not able to read your application number . This is what we see " AG**********63 "
Home-Connect Team
Please note that we are not able to read your application number . This is what we see " AG**********63 "
Home-Connect Team
Best regards,
Home-Connect's reply22 Jan 2021, 15:33
Official
Good day , Thank you for contacting Home-Connect . We are sorry to hear that you are having an unpleasant experience with the Home-Connect operations department. Please confirm your ticket number logged, and your customer account details so that we may escalate the matter for you. Our Operations team will be in touch to rectify the matter.
Please note that we are not able to read your application number . This is what we see " AG**********63 "
Home-Connect Team
Please note that we are not able to read your application number . This is what we see " AG**********63 "
Home-Connect Team
Best regards,
TC
Tman C's updateReviewer Update
22 Jan 2021, 19:26Ticket 174402
TC
Tman C's update22 Jan 2021, 19:26
Reviewer Update
Ticket 174402
Home-Connect's replyOfficial
23 Jan 2021, 08:14Good day , Thank you for sending your ticket reference number . We have escalated your matter using the same ticket reference number . Our team will be in contact with you .
Home-Connect team
Home-Connect team
Best regards,
Home-Connect's reply23 Jan 2021, 08:14
Official
Good day , Thank you for sending your ticket reference number . We have escalated your matter using the same ticket reference number . Our team will be in contact with you .
Home-Connect team
Home-Connect team
Best regards,
Home-Connect's replyOfficial
23 Jan 2021, 08:36Good day Moses , Thank you for taking our call . As per telephone discussion, we will be delivering your router Monday morning and you will receive the router Monday afternoon the 25th of January 2021 .
Home-Connect Team
Home-Connect Team
Best regards,
Home-Connect's reply23 Jan 2021, 08:36
Official
Good day Moses , Thank you for taking our call . As per telephone discussion, we will be delivering your router Monday morning and you will receive the router Monday afternoon the 25th of January 2021 .
Home-Connect Team
Home-Connect Team
Best regards,