After two and a half years with this ISP, I've faced significant challenges

After two and a half years with this ISP, I've faced significant challenges. If you need a reliable internet connection for important work, consider alternatives. Customer response times are slow—taking 2 to 8 hours—which disrupts your workday. I pay R378 monthly and buy extra data, but about 60percent of the time, the service is slow or down. Initially, support was better, but quick live chat has been removed, and email responses now take 2 to 3 hours. For anyone working from home, this ISP isn't ideal. I only stay with them because it's my only option. If you're outside Pretoria West or Lotus Gardens, I recommend finding a different provider.