After the outage on Wednesday, I was still disconnected but Vanessa helped me

After the outage on Wednesday, I was still disconnected but Vanessa helped me. She was patient, she escalated my issue and called me back like she said she would. She took me through the entire process, very clearly, patiently and my issue was ultimately resolved. Even when I mistakenly put the cable in the wrong area, she was understanding and saw me through the whole process. She is really amazing and she made my experience a smooth, efficient and ultimately successful one.