After publishing a less than ideal review on Home-Connect I was promptly redirected to an agent who was knowledgeable and helpful (Ms P Nyauza)

After publishing a less than ideal review on Home-Connect I was promptly redirected to an agent who was knowledgeable and helpful (Ms P Nyauza). She was great in assisting me in setting up my router step by step- something I feel all the agents should be capable of doing. However I feel this type of service should not be achieved only in response to a negative review. Reliable agents like Ms Nyauza should be frontline to avoid customer dissatisfaction. I’m grateful to finally be connected to the internet!!