tP
theodora P
1 reviews | Active since Nov 2012
09 Sept 2023, 12:53
After my first review they resolved the issue however every single day thereafter there are wifi issues
After my first review they resolved the issue however every single day thereafter there are wifi issues. As we speak, I logged a call at 12h08. I have not received any response. Nikkita asked how they can assist me then disappeared til now.
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Replies (2)Home-Connect's replyOfficial
09 Sept 2023, 12:57Thank you for your feedback, Theodora. An agent will be in contact with you shortly.
Home-Connect's reply09 Sept 2023, 12:57
Official
Thank you for your feedback, Theodora. An agent will be in contact with you shortly.
Home-Connect's replyOfficial
10 Sept 2023, 13:25Dear Thatongp,Thank you for reaching out to Home-Connect regarding the ongoing wifi issues you have been experiencing. I apologize for the inconvenience this has caused you.I understand that the issue was initially resolved after your first review, but it seems that the wifi problems have persisted on a daily basis since then. I can imagine how frustrating this must be for you.I'm sorry to hear that you logged a call at 12:08 and have not received any response yet. This delay is not up to our usual standards, and I apologize for any inconvenience caused by this lack of communication.I will personally look into this matter and ensure that your call is addressed promptly. I will reach out to the relevant department to escalate your issue and ensure that it is resolved as soon as possible.Once again, I apologize for the inconvenience you have experienced, and I appreciate your patience. Please let me know if there is anything else I can assist you with.Best regards,MenziHome-Connect Customer Service
Home-Connect's reply10 Sept 2023, 13:25
Official
Dear Thatongp,Thank you for reaching out to Home-Connect regarding the ongoing wifi issues you have been experiencing. I apologize for the inconvenience this has caused you.I understand that the issue was initially resolved after your first review, but it seems that the wifi problems have persisted on a daily basis since then. I can imagine how frustrating this must be for you.I'm sorry to hear that you logged a call at 12:08 and have not received any response yet. This delay is not up to our usual standards, and I apologize for any inconvenience caused by this lack of communication.I will personally look into this matter and ensure that your call is addressed promptly. I will reach out to the relevant department to escalate your issue and ensure that it is resolved as soon as possible.Once again, I apologize for the inconvenience you have experienced, and I appreciate your patience. Please let me know if there is anything else I can assist you with.Best regards,MenziHome-Connect Customer Service
