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Hennie Aucamp hennie.aucamp
1 reviews | Active since May 2022
04 May 2022, 16:46
After I received the modem we installed it and had coverage in the lounge only and not in the study which was agreed from the inset
After I received the modem we installed it and had coverage in the lounge only and not in the study which was agreed from the inset. I contacted them immediately without response on the 28th. I again contacted them on the 29th and received a number and a note that a support agent will contact me. As there was still no response yesterday I again contacted them to no avail. It is today already the 4th of May and still nothing. It simply is not acceptable
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Home-Connect's replyOfficial
04 May 2022, 16:55Dear Hennie
On behalf of Home Connect, I want to sincerely apologize for the negative experience that you had with our customer service team. I understand that our team was not helpful in resolving your issue and didn’t provide the level of service that you’ve come to expect.
Please expect a call from one of our agents shortly.
Please expect a call from one of our agents shortly.
Home-Connect's reply04 May 2022, 16:55
Official
Dear Hennie
On behalf of Home Connect, I want to sincerely apologize for the negative experience that you had with our customer service team. I understand that our team was not helpful in resolving your issue and didn’t provide the level of service that you’ve come to expect.
Please expect a call from one of our agents shortly.
Please expect a call from one of our agents shortly.