Activation problem

Its with a heavy heart that i have to write this. I've been with home connect for a while now. I've requested my line speed be upgraded to higher speed. Not a problem. Made payment and now i have to wait 3 days for it just to be activated as it was already previously installed. And seemingly that's just the norm. 24 to 72 hours for any and everything and we just suppose to be ohk. How can something so simple be of such a long delay? Is this the best way to treat customers? Ref number 584362