JM
Jaco M

1 reviews | Active since Jul 2021

02 Jan 2024, 19:26

Abysmal Service and Unresolved Issues

I've been a customer of Home Connect for over a 3 years now, and I must say, the experience has been nothing short of disappointing. Despite paying for a 600mbps line, my internet speed has consistently clocked in at a measly 90mbps for the last 3 months.

The real kicker, however, is the lackluster support from the team. I reached out to them, spoke to Lerato, who assured me of a prompt resolution and promised to involve the tech team. Guess what? Radio silence since then. No one bothered to follow up or address my concerns.

It's disheartening to see a company not living up to its promises and leaving customers in the dark. If you're considering Home Connect, think twice. The sluggish speeds and nonexistent customer support make it an experience I wouldn't wish on anyone.

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Replies (1)
Home-Connect
Home-Connect's reply02 Jan 2024, 19:34
Official
Dear Customer, we apologize if we haven't been able to address your problem adequately. Your satisfaction is important to us, and we want to ensure that we resolve any concerns you may have. A senior service agent will be in touch with you shortly. Thank you for your patience, and we look forward to assisting you further. Best regards