Abuse of Power! Zero care for customers!

I have had no problems with Home-Connects services but their Billing has been a different story. I have a debit order for my account and have had the funds come off my account from day 1 without any issues. I have received statements and invoices on a monthly basis and I check the online portal regularly to check for any outstanding balances or missed payments. When doing this my account shows no outstanding amounts, all statements reflecting the same - NO outstanding amounts. A couple days before my debit order is about to go off I get an sms stating there is an outstanding balance and over R2500 will come off my next debit order. I disputed this, with a measly 1 reply from the accounts department. And before I knew it they had adjusted my debit order amount and the total amount was debited from my account. I think this is totally unacceptable - no contact made with the client to make sure this would be acceptable. For a household that already has reduced income due to the times COVID has left us in and this company is completely inconsiderate in these terms they just absuse power and take what they please. IT IS ABSOLUTELY DISGUSTING! Very sad that I am stuck with such an inhumane service provider until my contract ends. an absolute abuse of power! Horrible service! No attention to customers concerns. No care to respond to customers messages, as soon as they have your money all contact is lost!