Absolutely the worst service

It seems as if the support centre has one and only one objective, i.e. to close tickets whether the problem is resolved or not. Having had a problem now for more than six weeks, tickets were closed without being resolved, even has email prove where the support person undertakes to revert back the next day but instead ticket was closed. Their other trick is to update status to “awaiting your response”, asked twice on the ticket what they are waiting for but no response. Have requested contact details fir the customer services manager, no response, suppose i now have to invoke my rights in terms of the CPA...