SG
Shaun G

1 reviews | Active since Feb 2013

02 Oct 2020, 09:14

Absolutely disgusting service!

This is now becoming beyond ridiculous.... I am an EFT client of Home-Connect and I have been since 2017.

Last month I posted a review of the disgusting accounts department that keeps trying to debit my account when they have been paid every single month since my account started. Chris the accounts manager was supposed to call me, but did I receive a call??? Ofcourse not, this was last month already.

So on the 28th of September like a good client, I paid my account with an instant EFT, as I ALWAYS do! Low and Behold, today I get another sms that my account is in arrears and about to be suspended AGAIN!!!! What the Hell?! Home connect, this is three months in a row now that I have to once again deal with your appalling accounts department who cannot seem to DO ANYTHING RIGHT!

My reference number is GORS001

0
Replies (3)
Home-Connect
Home-Connect's reply02 Oct 2020, 09:51
Official
Good day Shaun ,  We are sorry to hear that you are having an unpleasant experience with the Home-Connect Accounts department . We have escalated the matter for you and our team will be in contact with you Shortly 


Home-Connect Team 
Home-Connect
Home-Connect's reply02 Oct 2020, 15:51
Official
Good day Sean , We believe that your matter was resolved 
SG
Shaun G's update26 Nov 2020, 11:50
Reviewer Update
Hi, no it has not been resolved, today I got ANOTHER message saying my account was in arrears and you will be cutting me off!!!!