BF
Bo F

1 reviews | Active since Sept 2020

08 Jun 2023, 18:47

Absolute ******* Service

I haven't had any internet since Monday 5th June this week because of errors on their side, it's now Thursday the 8th 7pm. Octocol was at my house this morning and fixed everything it was working fine. Then Home Connect INCORRECTLY TURNED MY INTERNET OFF DUE TO AN ACCOUNTING ERROR ON THEIR SIDE AND NOW I DO NOT HAVE INTERNET AGAIN - absolute bunch of idiots working here. They make you do a million tests at home as if you are an IT technician and then take days to help you. Oh also, if you are based in Cape Town please note they do not have an office or technicians in Cape Town to help you when needed but will gladly take your money every month and put a 30 day notice period on your line to cancel 🤪

0
Replies (3)
Home-Connect
Home-Connect's reply08 Jun 2023, 18:49
Official
Thank you for your feedback, Bo. An agent will be in contact shortly to assist further.
BF
Bo F's update08 Jun 2023, 18:51
Reviewer Update
Oh yipeeeee!!! The millionth agent is going to phone me to yet again not sort out the issue! I cannot wait!!!!
Home-Connect
Home-Connect's reply08 Jun 2023, 18:52
Official
Thank you for your feedback.