Absolute pain and frustration! DO NOT RECOMMEND

Absolutely appalling service!! I signed up with Home-connect in 2022 and had good service for about 1 or 2 years. Since then it has been a nightmare!! I have been paying for a 120/60 line for the past 6 months or more and have not once seen speeds over 100mbps! To top this off is the amount of times the connection just dies and then restarts with speed floundering all over the place from 2mpbs!!!! To a max of 92mbps!

I just processed my cancelation and received the notification that, number one, I can only cancel as off the 1st of MARCH!! Plus they want to charge a RECOVERY FEE OF ALMOST R5000, DUE TO CANCELATION BEFORE 12 MONTHS OF THE CONTACT, BUT I'VE BEEN WITH THEM FOR GOING ON 3 YEARS!!

I will be advising my father in law to cancel his contract as soon as his 12 months are over to not get the same treatment as he is also unhappy with the service..

And Home connect, even if I was within my first 12 months, one calendar month notice from 1st of Jan IS Not the 1st of March!