Absolute nightmare from December 2025 to April 2026 – Refund ******, line sabotaged, and support useless

I am writing this review to express my extreme and ongoing dissatisfaction with Home-Connect. I have been dealing with continuous, disruptive service failures since 15 December 2025, and the way this company has handled the situation is nothing short of disgraceful.

The initial problem was with streaming services. After weeks of pointless troubleshooting, it was discovered my IP address needed reconfiguring. While that fixed the streaming, it triggered a cascade of new issues: I cannot send or receive pictures/videos on WhatsApp, messages take an eternity to send, I cannot view reels on Facebook/Instagram, and pages don’t load fully. To make matters worse, working from home this week revealed that WhatsApp on my laptop is completely non-functional.

Here is the biggest red flag: When I use my mobile phone as a router, EVERYTHING WORKS PERFECTLY. This proves the fault lies squarely with Home-Connect. Yet after spending over an hour on the phone with an agent named Nomvula, I was told, with apparent disregard, that there was “nothing to resolve.”

I was ignored until I lodged a complaint with the ISPA. Only then did Home-Connect respond. When I requested to cancel my account due to this ongoing nightmare, they refused. Then, on 17 March, they released my line without notifying me – sabotaging my service entirely.

They promised to refund me for the extensive downtime. After numerous follow-ups, they assured me the refund would reflect last week. Today is Tuesday, 7 April 2026, and I am still fighting daily to get my money back.

This company has zero regard for customers. They refuse to fix issues, ignore legitimate cancellation requests, secretly deactivate lines, and lie about refunds. Do not sign up with Home-Connect unless you enjoy months of frustration and financial theft.