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If you want an ISP where the support agents know their stuff, DO NOT USE HOME-CONNECT. I have had constant drops in my connection, logged numerous tickets. Each time they say that they tried to call, yet I do not see any missed called from them, also I have an alternative number that they are supposed to call, when they eventually do call and you speak to a support agent half the time they actually do not have a clue what they are talking about. The last agent I spoke to told me that because my 2.4GHz and 5GHz is combined that can cause the fibre to drop. I have a dual band router which means that combining 2.4 GHz and 5 GHz on a dual-band router shouldn't cause fiber to drop. In fact, it can help free up the 2.4 GHz band for devices that need more range. The distance from router to laptop is literally less than a meter, also it's on a wired connection.