****

I requested cancellation of the wifi contract that I had taken out in December 2025, for service was not rendered nor used. 1st email sent to request cancellation was on the 1st of Jan 2026 then sent another one on the 6th of Jan as there was no reply or acknowledgement on the 1st email i had sent. My request was assisgned to Mbali Twaai whom was questioning me instead of actioning my request as a client whom does not want to do business with Home-connect anymore. Yesterday 26/01/2026 home connect debited my account of R1311 which I want refunded ASAP.