A very unhappy client

I was not aware Home Connect took over from Dash Fibre. Only once I made a payment in December was it brought to my attention.

I have made payments religiously every month and to my surprise, in March my account was suspended. I called and was alerted to the fact that Dash Fibre had not paid Home Connect in December. A lady by the name of Mpho said that my account will be in arrears until Dash Fibre paid however my internet will not be suspended again.

Today my internet was suspended AGAIN, when I phoned and queried they said that Dash Fibre refunded me for December and I need to pay that money to them before they can reactivate my internet.

I told them that I did not receive any refund, they then sent me a link to request the refund but refuse to reactivate my account until the amount is paid.

I find it unprofessional that this link was not sent to me prior to my internet being deactivated, I don't know how long the refund is going to take and until then will my internet only be reactivated. This is Hellishly frustrating as I work from home.

I have asked Home-Connect to cancel my account with them. I will be using a different ISP.