A tad bit frustrating!

Moving address and to get reconnected was rather a frustrating task. The new connection was booked for 01.03.2022 and only activated 07.03.20222. I understand that there are different parties at play and if the previous ISP is blocking the line not much can be done until they release the line. This information could surely be explained to me on the same day as my initial query and not 3 days later after endless calls, Whats app messages, emails and logging tickets. There seems to be a communication break between Customer Care and the Tech side when it comes to the flow of information and then still told I need to sort out the problem with the previous tenant and their ISP. To add I was still having technicians phoning me the day after been connected enquiring if I had received my new router yet. (Moving address old router goes with you?) With a partner working from home you can understand this issue now becomes amplified! In steps Kiara Govender. She was extremely friendly and efficient and when she started handling my complaint things started getting done. The only one who contacted me with feed back. If it was not for her I would have really thrown my toys out the cot. Im in major retail so I understand pettiness and will always try to remain calm as I too deal with complaints everyday but I was about to blow my top off. Kiara remained calm and really stepped up to get my unfortunate situation resolved as fast as she possibly could which I am grateful for. I might think she has shot herself in the foot as now if I have an issue I will insist to only deal with her! I dont need an apology all has been resolved.