a subscription for my internet was debited out of my account on October 2nd and my internet was suspended as they advised that payment was not received

a subscription for my internet was debited out of my account on October 2nd and my internet was suspended as they advised that payment was not received. I send multiple bank statements and proof of payment showing that money went out to vumatel however they still advised that they still can't locate the payment. Multiple escalations were made to vumatel as well as payfast but no solution up until now, I spoke to multiple agents like Khanyi as well as a supervisor Menzi but no one is letting me know where my money went. I am very angry and disappointed as I made payment but did not get any services for payment made, this resulted with me having to make alternative in order to get internet in order for me to work as I work from home